Prevention, Scam Alerts

Understanding Screen Sharing: How Scammers Use It, and How Legitimate Organizations Protect You

January 24, 2025

What is Screen Sharing?

Screen sharing is a technology that allows one person to share the contents of their screen with another person, typically during video calls or remote support sessions. It’s commonly used for troubleshooting, online meetings, or collaboration.

While screen sharing can be extremely useful for legitimate purposes, it can also be exploited by scammers to deceive individuals and steal sensitive information.

How Scammers Use Screen Sharing to Harm You

Scammers often use screen sharing to trick users into giving away their private information, passwords, and even access to their cryptocurrency wallets. Here’s how they do it:

1. Impersonation and Fake Support Calls

Scammers may impersonate trusted companies or service providers, claiming to be customer support from a well-known organization. They might reach out via phone, email, or social media, offering to help you with a supposed problem (e.g., a wallet issue or transaction error).

How it works:

  • The scammer asks you to share your screen so they can “help” you.
  • Once the scammer has control of your screen, they will ask you to:
    • Access sensitive information like passwords or private keys.
    • Manipulate your system by showing fake error messages or prompts that encourage you to input sensitive information.
    • Install malware or keyloggers which can record everything you type or do on your device.

2. “Fixing” Fake Problems

Scammers often create a fake problem (e.g., a virus on your computer or an error with your cryptocurrency wallet) to gain your trust. They then use screen sharing to make it appear as if they are fixing the issue.

How it works:

  • The scammer might show you a fake virus scan, a fake error in your crypto wallet.
  • They could convince you that you need to take specific actions (like providing wallet credentials , card details , login information) to resolve the issue.
  • They might ask you to download malicious software or allow remote access to your computer.

How Legitimate Organizations Like Us Use Screen Sharing Safely

At our organization, we prioritize your security and privacy. Here’s how we use screen sharing responsibly to assist you, and the safety protocols we follow to ensure you’re protected:

1. Verifying Your Identity

Before any screen-sharing session, we ensure that we’ve verified your identity following KYC procedures. This is done through secure, phone call. We will never reach out unsolicited to offer assistance.

How we do it:

  • You may be asked couple of questions regarding your last experiences in crypto and compare this information to Blockchain Database which will identify you as a verified owner of the account you are trying to regain access to.
  • We will always authenticate ourselves with official contact methods. For example, we might send you a confirmation email before a session starts.

2. Transparent and Purposeful Screen Sharing

We will only ask for screen sharing in the context of resolving an issue that you have initiated. You control the session—you are always able to stop screen sharing at any time. We will never ask for sensitive information like passwords, private keys, or recovery phrases via screen sharing.

How we do it:

  • You will always be informed of the purpose of the screen-sharing session. For example, “We’re going to share your screen to guide you through verifying your merchant account.”
  • You initiate the session: We’ll only use screen sharing for troubleshooting or to guide you through processes you are already aware of.
  • End session control: You can end the session at any time by simply closing the screen-sharing window or disconnecting the session.

3. Secure and Official Communication Channels

We use secure and official platforms for any screen-sharing sessions. Our staff are trained to follow strict guidelines for customer safety, and we make sure all our processes are clear and transparent.

How we do it:

  • We will only use trusted and secure platforms for screen sharing (e.g.,Screenleap , Zoom, Iperius Remote, Teamviewer,  Anydesk ,  Anyviewer, ).
  • Our customer support team will never ask for private keys or ask you to download suspicious software.
  • Clear Instructions: We will explain exactly what you need to do and what we’re doing on the screen, ensuring full transparency.

4. Regular Monitoring and Updates for Security

Our systems and processes are regularly updated to protect against vulnerabilities. We also monitor and audit our operations to ensure we are always following best practices for customer safety.

How we do it:

  • We conduct regular security checks on the platforms and tools we use for screen sharing to ensure they are safe.
  • We maintain a strict internal policy to ensure our support team does not request sensitive information during a support session by monitoring the call all the time.

Best Practices for You: How to Stay Safe During Screen Sharing

We want you to stay as secure as possible while interacting with us or anyone else online. Here are some best practices to follow when engaging in a screen-sharing session:

1. Never Share Your Sensitive Information

  • Never provide your private keys, passwords, recovery phrases, or any sensitive information during a screen-sharing session. A legitimate support team will never ask for this.

2. Watch for Unnecessary Access

  • Ensure that the person you’re sharing your screen with only has access to what’s necessary to fix the issue. You should always maintain control of your screen-sharing session.

3. Always Use Trusted Platforms

  • When we engage in screen sharing, we use trusted, encrypted platforms. Make sure the platform you’re using is reputable and secure.

4. End the Session Immediately If You Feel Uncomfortable

  • If at any point during a screen-sharing session you feel uncomfortable or suspicious, end the session immediately. Always trust your instincts.

Conclusion: Your Safety is Our Priority

At our organization, we take your safety seriously. We are committed to transparent, secure, and professional screen-sharing practices to help you with your cryptocurrency needs. Our goal is to ensure that you can receive the help you need without compromising your security.

If you ever feel unsure about a screen-sharing session or encounter suspicious behavior, don’t hesitate to reach out to us through our official support channels.

Stay safe, stay informed, and remember, we’re here to help you—securely.